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RETURN / REFUND POLICY

Last updated September 03, 2022

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at swalay.care@talantoncore.in to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

SwaLay Digital

Attn: Returns

TalantonCore HO, C-4, 4/19, Sector-2, Rajender Nagar, Sahibabad

Ghaziabad, Uttar Pradesh 201005

India

 

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned or exchanged:

     ●     Used product

     ●     Music/ digital content distribution service

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

+917303730201

swalay.care@talantoncore.in

Refunds For Music/Content Distribution Service (if applicable)

A refund will happen in case of your uploaded song does not pass our Quality Check test. In this case, you will be notified about the uploaded content failing our Quality Check and the amount will be refunded to you within 7-8 days

A refund can be asked via mail till your song status is processing, QC Pending, QC Approved. Once your song status changes to Song sent to OTT we won't be able to offer a refund.

We will refund the full amount in case your song is not LIVE on any platform within 15 days of upload.

We will refund your song if we will take down your song from our end

We will not refund the song in case of 
-Forced takedown by uploader
-Takedown by the third party in case of infringement of rights
-Takedown in case of unauthorized upload or upload of the cover song without having appropriate rights

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